Kitchens Dispatch Support Lead - Arabic Speaker at Delivery Hero

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatch Operations, Logistics Management, Team Leadership, Food Safety Compliance, Data Analysis, Arabic Fluency, KPI Management, Conflict Resolution, Operational Coordination, Basic Computer Applications

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description As a cloud kitchen dispatch support lead, you are responsible for coordinating the timely and efficient dispatching of food orders from the operating brand to the assigned riders. Dispatch leads to work closely with kitchen staff (talabat and partners), delivery riders, partner’s suppliers, service providers, customers service, to ensure a seamless dispatching process. Dispatch support leads are also responsible for ensuring that kitchen Key Performance indicators are managed and achieved, techs and internet connectivity are functioning, food safety checks and inspections are carried out, administrative tasks are completed and maintaining kitchen cleanliness at all times Ensures that operations shift checklist is completed as required (opening, mid and closing) Ensures that all techs and internet connection are functioning all throughout the shifts. Supervise and lead dispatch team, providing training and support as needed. Manage the dispatching of orders from operating partners to riders effectively Resolves issues arising from orders or deliveries and coordinates with the customer, riders and customer service center. Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene. Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen. Ensures accurate and timely communication between customers, riders and dispatchers. Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards. reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occured. Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail. Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise. Ensure compliance with company policies and industry regulations. Qualifications Must Have: Proficient in basic computer application Native Arabic Speaker At least High School diploma At least 2 years experience in dispatch operations or logistics Proficient in basic data gathering and analysis Ability to work flexible hours, including night, weekends and holidays Nice to Have: Prior experience in cloud kitchen operations Compensation: from QAR 0 - monthly

Responsibilities

Coordinate the efficient dispatch of food orders from cloud kitchens to riders while managing kitchen KPIs and technical connectivity. Supervise the dispatch team and ensure strict adherence to food safety and hygiene regulations.