Kitchens Dispatch Support Lead at Delivery Hero

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatch Operations, Logistics, Food Safety, Hygiene Standards, Team Supervision, Training, Data Gathering, Data Analysis, Communication, Problem Solving, Customer Service, Performance Metrics, Compliance, Technology Proficiency, Flexible Hours

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Ensures that operations shift checklist is completed as required (opening, mid and closing) ● Ensures that all techs and internet connection are functioning all throughout the shifts. ● Supervise and lead dispatch team, providing training and support as needed. ● Manage the dispatching of orders from operating partners to riders effectively ● Resolves issues arising from orders or deliveries and coordinates with the customer, riders and customer service center. ● Ensure that partners comply with existing food safety regulations and maintain high standards of hygiene. ● Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen. ● Ensures accurate and timely communication between customers, riders and dispatchers. ● Ensure that all dispatch activities comply with company policies, industry regulations, and safety standards. ● reports to kitchen managers all problems that occur during the shift, and when possible, rectify the problems as it occured. ● Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail. ● Ensures that all kitchen visitors accomplish visitor questionnaires and health declarations before allowing entry to the kitchen premise. ● Ensure compliance with company policies and industry regulations. Must Have: Proficient in basic computer application At least High School diploma At least 2 years experience in dispatch operations or logistics Proficient in basic data gathering and analysis Ability to work flexible hours, including night, weekends and holidays ● Nice to Have: Prior experience in cloud kitchen operations

Responsibilities

The Kitchens Dispatch Support Lead supervises the dispatch team and manages the dispatching of orders from operating partners to riders. They also resolve issues related to orders and ensure compliance with food safety regulations.