KM at Unisys - UK

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Major Incident Management, Service Coordination, Documentation, Stakeholder Communication, Process Facilitation, Service Management, Reporting, Change Management, Problem Management, Root Cause Analysis, Training, Auditing, Governance Meetings, ITIL Policies, Client Engagement, Verbal Communication

Industry

IT Services and IT Consulting

Description

What success looks like in this role: • Provides dedicated support for Major Incident Management (MIM) or service coordination support within an assigned client base as described below. Major Incident Management • Provides capture support for MIM processes and engages with colleagues to coordinate service activities including: o Gathering information about the incident, o Assisting with assessing the business impact, o Documenting the root cause of the incident, o Coordinating with resolver teams and o Communicating with stakeholders throughout the resolution process. • Contributes to the development and maintenance of MIM documentation. • Participates in and/or facilitates process related meetings for engagements. Service Coordination / Management • Performs routine service management duties, including: o Generating and distributing reports and/or providing dashboards for Strategic Partners, o Monitoring Changes for completeness for internal support, o Performing post implementation reviews, o Engaging Problem management for unauthorized change activity, and o Reviewing and documenting RCA details for Internal support. • Facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc. for internal support. • Maintains high standards of written and verbal communications. • Interfaces with internal resources and/or clients to manage ESM processes on a day-to-day basis. • Communicates to necessary supplier stakeholders any changes to in-scope documentation. • Takes appropriate actions to correct in-scope processes (Service Levels, XLA and/or operational levels) and compliance issues for internal support. • Incorporate CLIENT updates into in-scope ITIL policies and processes based on contractual agreement for in-scope services. • Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed for internal support. • Participates in weekly governance meetings. • Performs routine auditing of Change management schedules. You will be successful in this role if you have: BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

The role involves providing dedicated support for Major Incident Management and service coordination within an assigned client base. Responsibilities include gathering incident information, assessing business impact, documenting root causes, and coordinating with resolver teams while maintaining high standards of communication.