JOB OVERVIEW

We are seeking a Knowledge Architect to help design, implement, and manage our knowledge management systems and content strategies. The ideal candidate will have 5-7+ years of hands-on Zendesk experience and a strong background in knowledge architecture, taxonomy design, and content organization. You will work closely with cross-functional teams to improve information access, enhance user experience, and ensure our systems are optimized for efficiency.

QUALIFICATIONS

• 5-7+ years of experience working with Zendesk (Guide, Knowledge Base, or equivalent) — required
• Strong background in knowledge management, taxonomy design, and information architecture
• Experience integrating APIs and content management tools
• Familiarity with content analytics, user research, and usability testing
• Excellent communication skills and ability to work cross-functionally

PREFERRED SKILLS

• Experience with Adobe Experience Manager (AEM) or similar CMS
• Familiarity with GraphQL, RDF, OWL, or SPARQL for semantic data modeling
• Understanding of machine learning applications in knowledge management
  Job Types: Full-time, Contract
  Pay: $60.00 - $75.00 per hour
  Expected hours: 40 per week
  Work Location: Remot

• Design and maintain knowledge architecture frameworks and metadata structures
• Build and manage taxonomies, controlled vocabularies, and content tagging strategies
• Configure and optimize Zendesk Guide and related knowledge management tools
• Collaborate with business and technical teams to gather requirements and translate them into scalable solutions
• Ensure knowledge bases, content libraries, and documentation are easy to navigate and user-friendly
• Monitor content performance and recommend improvements based on analytics