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Knowledge Base Specialist at Neo Group
Vršac, Vojvodina, Serbia -
Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Content Development, Written Communication, Verbal Communication, Attention to Detail, SEO Principles, Analytics Tools, Cross-Functional Collaboration, Project Management, UX Writing, Information Architecture

Industry

IT Services and IT Consulting

Description
Join the excitement with Neo Group, recruiting on behalf of our valued partner! Our partner isn’t just expanding; they’re revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale. Key Responsibilities: Develop, organize, and maintain the company’s internal and external knowledge base, ensuring content is accurate, consistent, and up to date. Collaborate with product, support, and training teams to identify knowledge gaps and prioritize content creation. Write, edit, and format clear and user-friendly documentation, FAQs, and help articles. Implement and follow content governance standards, including style guides and taxonomy structures. Analyze user feedback and knowledge base metrics to continuously improve content quality and accessibility. Ensure alignment between the knowledge base and other tools Train team members on knowledge base best practices and content management tools. Proven experience with content development. Excellent written and verbal communication skills in English and Russian Strong attention to detail, structure, and consistency in content organization. Familiarity with SEO principles and analytics tools to optimize content discoverability. Ability to work cross-functionally and manage multiple projects simultaneously. Basic understanding of UX writing and information architecture principles.
Responsibilities
The Knowledge Base Specialist will develop, organize, and maintain the company's internal and external knowledge base. They will collaborate with various teams to identify knowledge gaps and create user-friendly documentation.