Knowledge Base & Training Content Specialist at Chico Animal Hospital

Chico, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

28.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Editing, Proofreading, Knowledge Management, Instructional Design, Interviewing, Documentation, Image Annotation, Content Strategy, Self-Direction, Software Proficiency, Process Mapping

Industry

Veterinary

Description

Description Part-Time (~20 hrs/week) · Chico Animal Hospital · Chico, CA $23–28/hr DOE · Flexible daytime schedule · Long-term role Chico Animal Hospital runs on documented protocols — how we answer phones, prep for surgery, handle prescriptions, maintain equipment. We recently migrated our entire knowledge base (500+ pages) into BookStack, our self-hosted documentation platform, and standardized its formatting. Now we need the part a machine can't do: a person to verify it, improve it, and keep it alive. Own our ~514-page knowledge base: verify accuracy by interviewing and shadowing the staff who actually do the work, then fix what's outdated and write what's missing Enhance documentation with photos, screenshots, and annotated images you capture yourself Work a prioritized queue we've already built for you — pages flagged for review, proposed formatting improvements, and content gaps — with clear monthly targets Run our review cycle so no protocol goes stale, and report simple monthly metrics Own and evolve our documentation style guide — when formatting or structure isn't working for staff, you have the authority and a defined process to change it Over time, build interactive staff training courses in Moodle (quizzes, onboarding modules) from the documentation you've refined Excellent written communication — you can turn a rambling verbal explanation into a clear, step-by-step procedure anyone can follow on their first day Strong self-direction — you'll get goals, a work queue, and access to staff, not daily supervision Comfort learning software platforms (BookStack, Moodle, basic photo/screenshot annotation); prior experience with wikis, LMS platforms, or documentation tools is a plus Comfortable working inside a busy animal hospital — observing procedures and asking questions without disrupting patient care Veterinary, medical, or dental office experience is a plus but not required How you'll be evaluated Candidates who advance past a first interview complete a short paid work sample (~2 hours at the offered rate): rewriting a messy procedure and documenting a simple task from a video, with annotated images. We weigh this far more heavily than your resume. Details ~20 hours/week, scheduled during business hours (roughly 8am–5pm, Mon–Fri; the exact schedule is flexible). On-site in Chico, CA. Long-term role with growth into training program development. Requirements Exceptional written English — you can turn a rambling verbal explanation into a clear, step-by-step procedure a first-day employee can follow (this is the core of the job and will be tested with a paid work sample) Strong editing and proofreading skills — you catch errors, inconsistencies, and ambiguity in your own writing and others' Proven self-direction — able to plan and execute work independently with goals and a queue, not daily supervision (~20 hrs/week largely unsupervised) Comfortable interviewing people — able to ask questions, extract knowledge from busy staff, and observe procedures without disrupting patient care Basic computer proficiency and demonstrated ability to learn new software platforms independently (we use BookStack for documentation and Moodle for training) Comfortable taking and annotating photos/screenshots (arrows, callouts, cropping) using any common tool Able to work on-site in Chico, CA during business hours (Mon–Fri, ~8am–5pm window; exact schedule flexible) Comfortable working inside an active animal hospital environment (around animals, medical procedures, and occasional difficult situations) Preferred (not required): Experience with wikis, knowledge bases, CMS, or documentation platforms (BookStack, Confluence, Notion, SharePoint, MediaWiki, etc.) Experience with learning management systems (Moodle, Canvas, Blackboard) or instructional design Technical writing coursework, certification, or professional experience Veterinary, medical, or dental office experience Photography or basic image-editing experience Experience establishing document standards, style guides, or review processes

Responsibilities

The specialist will maintain and update a 500+ page knowledge base by interviewing staff and documenting protocols. They will also develop interactive training courses in Moodle and manage the documentation style guide.