JOB DETAILS

We are seeking a highly experienced Knowledge Management Consultant for a strategic engagement within our Employer Relations Division. This is a high-impact, short-term consultancy focused on reviewing and enhancing how we manage and leverage information and knowledge across our teams. This is a three-month specified contract.
The successful person will be instrumental in assessing our existing information and knowledge management practices and proposing enhancements to support organisational efficiency, collaboration, and data accuracy and integrity.

KNOWLEDGE CENTRE TEAM

The Knowledge Centre is a core part of our employment support services, offering expert advice on legislation, workplace disputes, investigations, and best practices in HR, industrial relations, and occupational health and safety. Through daily support, regular updates via HR Link, webinars, meetings, and our employer hub, we keep members informed and equipped to navigate evolving employment challenges.

• Engage with stakeholders across Advocacy, Knowledge Centre, and Legal teams via workshops, interviews, and focus groups.
• Identify and map information sources (databases, shared/cloud drives, CRM, SharePoint, etc.).
• Analyse current processes, workflows, and systems for bottlenecks, duplication, and inefficiencies.
• Conduct an information quality audit and assess compliance with data protection and GDPR standards.
• Evaluate current technology and software and identify opportunities for optimisation.
• Produce a detailed report outlining findings, short-long term recommendations, and an implementation plan.
• Conduct a comprehensive review of current knowledge and information management practices within the Employer Relations Division.
• Evaluate how information is created, stored, accessed, and shared across multiple teams and platforms.
  NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role.