Knowledge Management Officer at Guardian Group

, , Trinidad and Tobago -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge Management, Training Management, Quality Assurance, Staff Training, Product Training, Soft Skills Training, Technical Training, Project Management, Learning Management Systems, Content Development, Training Needs Analysis, Team Building, Communication, Collaboration, Continuous Learning, Customer Education

Industry

Insurance

Description

Are you a proactive and detail-oriented professional with a passion for capturing, organizing, and sharing knowledge to drive organizational effectiveness? We are seeking a Knowledge Management Officer to support the development and maintenance of knowledge management practices that enable information accessibility, collaboration, and continuous learning across the organization JOB OVERVIEW: The Knowledge Management Officer position focuses on developing and updating a standardized Knowledge Management Strategy for the territories that Guardian General operates within. He/she will develop, design, and conduct a range of learning interventions, including technical (e.g., product and web portal) and behavioral (soft skills) that are aligned with the company's strategies. He/She will also maintain/manage Product and Developmental course content through the company’s Learning Management System. This role supports the income growth of Guardian General with emphasis on the non-broking sales force to increase education and sales on the products. JOB RESPONSIBILITIES: Knowledge Management: • Develop a standardized Knowledge Management Strategy for the territories that Guardian General operates within. • Develop a Knowledge Repository site for staff. • Build the capability within other staff to manage the Knowledge Management Repository. • Continuously improve/manage the development of material for Guardian General’s regional Knowledge Management Repository. • Encourage correct and widespread usage of the company's knowledge repository site. Training Management: • Identify and assess future and current training needs through consultation with Managers and Key Stakeholders • Identify opportunities that can effectively improve the development of staff and producers and make recommendations for implementation. • Review, amend and assess training needs to design, develop, and implement training programs in accordance with organisational training plans for staff in all GGIL territories as required. • Align all training programs with the organization’s strategic goals. • Coordinate the regional training calendar and meeting calendars, maintain training records, and create and issue certificates and CPD credentials. • Provide the Team Managers with monthly reports on participant’s feedback on the training programs delivered. Quality Assurance: • Monitor and evaluate on trend training programs effectiveness via benchmarks and report and evaluate the overall success of the training programs from a financial (ROI), and staff development growth. • Determine training needs and gaps through periodic Training Needs Analysis (TNA) surveys and provide expertise/recommendations. • Resolve any specific problems and tailor training programs as necessary. • Maintain a keen understanding of training trends, developments, and best practices. • Ensure that Human Capital is updated on all training needs and evaluation results for staff (if required). • Develop training standards. Staff and Producer Training: • Research, develop, create, modify, and update training content and training programs for delivery to target audiences both locally and regionally. • Deploy a wide variety of training methods including face-to face training, online training and e-learning (Power point, Micro learning, videos, infographics, FAQs). • Execute/facilitate training programs for staff and producers in all territories including: o Product training o Soft skills training – New hire Orientation, Cross-selling, Project Management, Customer Service, Communication, Relationship building, Train the Trainer Programs o Technical Training (C360 Web Portal) etc. • Develop specific training programs in accordance with standards outlined by territorial insurance institutes to allow Stakeholders to earn credits. • Conduct and facilitate Team Building/Engagement workshops within Departments and Cross-departmental. Other • Customer Training - Collaborate with the business to assist in educating the customers on our products, claims services and overall property and casualty knowledge through Webinar’s, infographics, radio interviews and videos. • Coordinate external training as the need arises. • Facilitate Meetings, Townhall etc. • Perform any other job-related duties that may be assigned by the Manager. EDUCATION & EXPERIENCE: • Train the Trainer Certification • Certified Professional in Training Management • Certified Professional in Knowledge Management • 1st Degree Management/related field • 2 A’ Level/ CAPE passes. • 5 CXC passes/CSEC inclusive of Mathematics and English • 5 years corporate training experience • 3 years General Insurance experience • 2 years Project Management methodology and delivery experience • Intermediate level of Learning Content Management Software (software to create training material e.g., Canva, Vennage, Articulate 360) • Intermediate level of Microsoft office suite ADDITIONAL REQUIREMENT: As a regulated entity with obligations under the Know Your Employee guidelines, a Certificate of Character is required. PERSON SPECIFICATION: The primary role of the Knowledge Management Officer is to provide employees with the knowledge, tools, and skills that they need to optimize their performance at work. The incumbent will also work with the independent sales force and corporate agents with respect to Web Portal and product training and assist in securing their buy in for certain initiatives. He/she will be promoting and utilizing the company’s knowledge assets throughout Guardian General. He/she is also responsible for managing the information or 'knowledge' base of the company. He/she serves as a consultant to promote the oneness of each department of the company through team building courses. He/she assess how information will be disseminated to each section in a smooth and systematized process. Metrics gathered by the incumbent will be relayed to department leads so that they can better coach their team members accordingly. Applications will be treated with the utmost confidentiality.

Responsibilities

The Knowledge Management Officer is responsible for developing and maintaining a standardized Knowledge Management Strategy and conducting various training interventions to enhance organizational effectiveness. This role also involves managing the Knowledge Repository and ensuring the effective dissemination of knowledge across the organization.