POSITION SUMMARY

Credit One Bank is looking for a Technical Writer I/Content Manager, to develop, implement, and manage clear, accurate, and consistent procedures for our credit card operation team. This person will be required to partner with leaders across the business to drive positive card-member outcomes. This may include the research and documentation of procedures, oversight of the change process, as well as the upload and administration work to support the online Knowledge Base. The person in this role should expect to spend at least 850% of their time writing, editing, updating, and researching Operations policies and procedures.

POSITION REQUIREMENTS

• 3+ years of relevant experience in an Operations environment with an advanced understanding of technical writing and/or process documentation
• Understanding of Microsoft Office with a focus on Word, SharePoint and Teams.
• Understanding of project tracking software, preferably Jira.
• Excellent communication, problem-solving, and project management skills
• Ability to engage stakeholders and influence decisions
• Demonstrate company core values of excellence, ownership, collaboration, and integrity
• Bachelor’s degree in English, Communication, Business, or related field preferred
• Call center and financial services experience preferred
  Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees

Please refer the Job description for details