KNOWLEDGE MANAGER (F/M/D)

Berlin

PSI Software SE - Process Industries & Metals

Full-time
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QUALIFICATIONS THAT INSPIRE US

• Bachelor’s or Masters in Knowledge Management, Information Management, Library Science, Communications, other related fields. Equivalent experience or certifications will also be considered
• 3+ years of experience in knowledge management
• Interest in guiding and training on knowledge management and tools
• Demonstrated content management experience
• Excellent communication skills in English
• Proficiency in using Confluence, or other content/intranet management systems
• IT affinity and high interest in new topics and technologies is needed
• Open to travel
• Familiarity with business process management and improvement is a plus

• Develop, implement and govern PIM’s Knowledge Management Framework – You will be involved in designing and implementing comprehensive knowledge management strategies and content roadmaps for all stakeholders such as employees, partners and customers that align with PIM’s business objectives
• Enforce the guidelines and policies set for our information and documentation management to ensure accuracy and availability
• Maintain and govern PIM’s knowledge assets and repositories – KBs, Confluence, Collaboration Space, and others
• Participate in the creation, curation and maintenance of knowledge content in our KBs- including articles, blog posts or Newsletters, ensuring content accuracy and relevance
• Continuously evaluate and improve knowledge management processes within the KM team and across the organization
• Cataloguing and maintenance of all the current sources of information and knowledge in the company
• Provide training and user support for our KM tools to colleagues to promote a culture of knowledge sharing and continuous improvement
• Develop and monitor key performance indicators (KPIs) to measure the effectiveness of our KM initiatives, make informed decisions and drive improvements
• Content Administration of our main knowledge creation and transfer tool – Confluence