What you’ll bring

Required experience:

• 3+ years’ experience in technical writing or knowledge management, preferably within a similar technical environment.

• Bachelor’s degree in Computer Science, Technology or a related discipline. • Knowledge of outsourced IT services and infrastructure project requirements.

• Specialist understanding of technical writing and knowledge management techniques and tools.
• Strong knowledge of approaches, tools and techniques for problem identification and resolution.
• Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
• Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
• Proven analytical and problem-solving skills.
• Excellent stakeholder relationship management and collaboration skills.