Knowledge System Specialist- Senior at MSM Technology, LLC

Jacksonville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Knowledge System Tools Management, Power BI, SharePoint Online, Microsoft 365, Dashboard Reporting, Content Development, Custom Forms, Custom Workflow, Legacy Conversion, Python, SQL, SharePoint Administration, User Training, Business Requirements Analysis, PowerApps, InfoPath

Industry

IT Services and IT Consulting

Description

Description The Senior Knowledge System Specialist will work independently and as part of a development team identifying solutions to provided requirements and work closely with customers to ensure the proper solution for the provided requirements. Implement, manage, and support Knowledge System Tools. Leverage Power Business Intelligence capabilities in SharePoint Online and Microsoft 365 and other selected platforms and build dashboard reports. Provide knowledge about the various platforms, from the End User – Power User perspectives. Document roles and responsibilities and provide training to End Users and Power Users. Develop, design and manage content, customizations, forms and custom workflow in selected platforms. Convert legacy workflows and reports to new platforms. Utilize new data sources and new BI solutions. Must have rudimentary application skill with Python, R, SQL, .Net, C#, C++ and experience with JAVA, JS, HTML, and CSS as required. Work closely with users and stakeholders to analyze and determine detailed business requirements, goals, and risks to formulate and define technical scope and objectives of projects as they relate to SharePoint Online solution opportunities. Provide extensive experience creating SharePoint out of the box apps or collaborative tools to include lists, document/form libraries, discussion boards, survey’s, calendars, the ribbon, webparts, workflows, PowerApps, InfoPath, etc., and seamlessly integrate SharePoint with other Microsoft products coordinating across the organization to ensure enterprise solutions are utilized. Perform SharePoint Site Collection Administration to include managing permissions – restrict and revoke access as required. Create, leverage, and manage content types, site columns, lookups, and templates for re-use in sites. Determine and create scalable structure for top level, directorate, division, and branch sites. Ensure uniform navigation throughout sites. Manage search scopes and create project / document dashboards. Maintain the SharePoint environment to include constantly revisiting and reviewing content to ensure business relevance. Customize and maintain landing page to encourage traffic and user adoption. Monitor site usage and follow up on dormancy on a regular basis. Monitor to ensure workflow and tasks are working correctly, perform ongoing research to determine SharePoint’s current and future capabilities and liaise with the Knowledge Management Officer regarding the migration of sites when necessary. Provide end-user support and encourage user adoption. Act as Tier 1 support for end-users and site designers. Train end-users on basic functionality. Direct users to training material and available resources. Collaborate with organizational trainers to audit knowledge systems training programs of instruction (POIs) in order to ensure efficacy of training with organizational needs. Other related duties as assigned. Requirements MA/MS Degree and/or 10+ years of relevant experience Can substitute Master’s degree for BS degree with 12+ years of experience). If degreed, prefer Computer Science related field. Must have high-level written and verbal communication skills Must have experience with PowerApps Must have an active SECRET security clearance.

Responsibilities

The Senior Knowledge System Specialist will independently identify and implement solutions based on requirements, working closely with customers and development teams to manage and support Knowledge System Tools, including building dashboard reports using Power BI in SharePoint Online and Microsoft 365. Responsibilities also include documenting roles, providing training, developing content and customizations, and converting legacy workflows to new platforms.