Knox Box Local Client Relations Specialist, Pocatello ID at State Fire

Chubbuck, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

20.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Product Knowledge, Cross-Selling, Inventory Management, Sales Generation, Inbound Calls, Networking, Site Visits, Administrative Duties, Communication, Professionalism, Detail-Oriented, CRM Systems, Microsoft Office

Industry

Fire Protection

Description

Description Knox Box Local Client Relations Specialist Location: Pocatello, ID We are looking for a driven and detail-oriented Client Relations Specialist to support and grow our Knox product line. This role is ideal for someone who enjoys working with customers, thrives in a team environment, and is passionate about safety and security solutions. Key Responsibilities: Customer Engagement: Work with new and existing customers to ensure they are equipped with the appropriate Knox products and services. Provide exceptional service through phone, email, and in-person communication. Product Knowledge & Cross-Selling: Learn the full range of products and services offered by State Fire. Identify opportunities to refer customers to other sales representatives for additional solutions. Inventory & Warehouse Management: Maintain an organized inventory of Knox products. Ensure the warehouse space is clean, efficient, and well-stocked. Sales Generation: Proactively generate sales through inbound calls, contractor relationships, community events, and networking. Follow up on leads and inquiries in a timely and professional manner. Site Visits: Occasionally visit construction sites to assess product needs and provide on-site recommendations. Installation of Knox product or fire extinguishers. Administrative Duties: Create accurate quotes, job orders, and invoices. Submit all paperwork completely and on time. Submittals to fire departments. Communication: Maintain regular contact with fire marshals, contractors, business owners, and property managers to support ongoing projects and build long-term relationships. Professionalism & Representation: Represent State Fire with consistency, integrity, and professionalism. Always seek opportunities to promote the company’s products and services. Requirements Qualifications: Previous experience in inside sales, customer service, or a related field (preferred). Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Self-motivated with the ability to work independently and as part of a team. Comfortable using CRM systems, Microsoft Office, and other sales tools. Ability to lift and manage inventory as needed. Min 70 pounds. Why Join Us? Competitive compensation. Comprehensive training on Knox products and State Fire services. Supportive team culture with opportunities for growth. Make a meaningful impact by supporting safety and emergency response systems in your community. State Fire participates in E-Verify

Responsibilities

The specialist will engage with customers to ensure they have appropriate Knox products, manage inventory, and proactively generate sales through various channels including inbound calls and community networking. Key duties also involve performing site visits for needs assessment and occasionally installing products or fire extinguishers.