Korean Customer Service Associate (Entry Level) at Bosch Group

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Emergency Calls, Informational Services, Case Resolution, Team Player, Proactive, Stress Resistance, Attention To Details, Quality Conscious, Results Driven, Korean, Business English

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge) Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference Conscientious coordination: Keep customer updated of case status and resolution times Qualifications Personality: team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations Knowledge and experience: Minimum 6 months experience in customer service. Line of Business: Mobility Services Working practice: strong attention to details, quality-conscious and results-driven Languages: Fluent communication skills (oral and written) in Korean and Business English Education: Bachelor’s degree in any field Schedule: Willingness to work in rotation schedule (rest day or off will either fall on a weekdays or weekends), holidays and working on-site Additional Information Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only. Legal Entity: Bosch Service Solutions Inc.

Responsibilities

The associate will be responsible for professionally responding to user inquiries and requests, offering premium services to automobile customers, and handling emergency (eCall) and informational (iCall) inquiries. This includes following up on open cases to ensure satisfactory resolution and maintaining detailed documentation of problems and solutions.