Korean Speaker - Guest Experience Agent at Radisson Hotel Group

Phú Quốc, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Front Office Operations, Korean Language Proficiency, Customer Service, Check-in Procedures, Check-out Procedures, Upselling, Communication, Problem Solving, Cashiering, VIP Handling, Concierge Support, Feedback Collection, Folio Maintenance, Food And Beverage Knowledge

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Guest Experience and Front Office Greet, meet, escort guests and offer general information. Oversee the Lobby area, be present and pro-actively approach guests, especially if they have difficulties with communication (language barrier). Accommodate the requests and needs of all guests. The Guest Experience Agent is required to greet and help check-in guests, make recommendations, advise and upsell rooms and related services, assist in checking-out and farewell guests, especially Korean-speakers, VIP guests and Radisson Rewards members. GEA is required to conduct their duties in a courteous and efficient manner, in accordance with the Resort’s policies and procedures, ensuring that a high level of service is maintained at all times. On the day of arrival, ensure all special requests are followed up (special room decorations, extra bed etc.) Check transportation arrangements of arriving guests, especially VIPs, ensure the rooms are ready upon guest arrival and stand by to welcome. Follow up with guests’ pre-arrival communication, via emails or phone calls, make sure queries are answered, and required arrangements are made. Welcome guests during check-in and give a fond farewell upon checkout. Help other team members communicate with Korean-speaking guests. Ensure that all check-in and check-out procedures are handled smoothly without unnecessary delays. Have up-to-date information on daily room occupancy, arrivals and departures. Provide hands on support to Front Desk and Concierge teams, including translation to and from Korean. Communicate product knowledge and company philosophy to visitors and guests. Keep abreast with Resort’s product knowledge, daily activities, functions and special events, motivating guests to utilise the facilities and services. Maintain regular contacts with guests. Obtain guest feedback. In an event of a complaint, take immediate actions to come up with solutions. Maintain guest folios in the manner instructed and enter useful information about guest preferences and background. Record daily activities and complaints and inform the respective department heads. Prepare and coordinate the distribution of guest amenities, welcome letters and special set-ups for VIPs. Inspect VIP rooms and make sure amenities are in good order prior to guests’ arrival. Escort VIP guests to their allocated rooms and introduce facilities and room features. Invite guest to join Radisson Rewards and introduce the benefits. Perform basic cashier activities as and when required. Help ensure security of cash drawer and accuracy with personal cashiering, when working at the Front Desk area. Communicate effectively with Guest Service & Concierge on guest needs and schedules. Ensure work area is kept neat and tidy. Possess sound knowledge of Food & Beverage offerings and tasks to be able to assist with guests’ encounters, when necessary Maintain informative handover to the GSA and other GE team members, ensuring that all relevant information is passed on clearly. Qualifications High school diploma required, bachelor's degree preferred Minimum one – two years of experience Additional Information Why Join Radisson Blu Phu Quoc? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Hotel Name: Radisson Blu Resort Phu Quoc

Responsibilities

The Guest Experience Agent is responsible for greeting, checking in/out guests, accommodating requests, and proactively engaging with guests, especially Korean speakers, while maintaining high service standards. This role also involves supporting the Front Desk and Concierge teams with translation and ensuring all guest needs and special requests are met efficiently.