PERKS YOU’LL ENJOY AS A MEMBER OF #TEAMKPBS

• Working on a college campus & in public media: Access to campus facilities and staff perks, farmer’s market Tuesday’s, tons of eateries, community events, entertainment, etc.
• Hybrid schedule/ remote work flexibility options (varies by job)
• 24 vacation days, 1 personal day & 13 holidays off (4+ days off over winter break)
• Enjoy a ‘beautiful day in the neighborhood’ with local employee discounts
• Opportunity drawings to attend SDSU basketball games, local concerts and events
• Discounts on local attractions (theme parks, entertainment, restaurants, memberships)
• Free wellness classes & programs
• Monthly pop-up events
• Full benefits packages that are unmatched (medical, dental, vision, life)
• Sick leave accruals and paid leave options
• On-site childcare at a discounted rate (based on availability)
• Opportunities for continued learning and professional development
• Flexible spending account(s)
• Employee assistance program
• Matching and voluntary retirement savings plan
  Responsibilities:
  KPBS’s Associate Director of Membership is responsible for one of the largest revenue-generating segments of KPBS. This position will provide leadership to staff in strategic planning and tactical implementation of activities designed to raise significant annual donor support and revenue. The expected result is to exceed a targeted net contribution after expenses, and for acquiring, retaining, renewing, and cultivating members for long-term, successful relationships.
  In close and frequent collaboration with KPBS’s Director of Membership, this position is expected to lead efforts primarily in membership acquisition, partnership programs, and engagement. This position requires a high degree of leadership competency and the ability to recruit, assess, develop, and regularly coach department staff. The Associate Director is accountable for process and performance outcomes in their areas of responsibility.
  This role will supervise key department staff to create annual growth in active memberships served within our membership programs. The department’s strategic plan places high value on deepening our partnership relationships as well as member experience and engagement. The Associate Director will serve as a strategic thought partner to the Director of Membership and station leadership.
  The following information is intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities. Job descriptions may be changed at any time based on the needs of the department.

KNOWLEDGE AND ABILITIES

• Proven experience with the following:
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• Creating membership plans and attaining positive results with aggressive revenue goals

• Supervising membership and operations
• Developing and managing staff
• Executing department projects with high quality
• Demonstrated excellence in supervision and leadership
• Demonstrated excellence in trust-building, communication, interpersonal skills
• Ability to effectively train staff in any required project/activity/tasks
• Ability to manage multiple complex projects within set timeframes
• Ability to use effective and adaptive verbal and written communication skills
• Ability to demonstrate a proactive and collaborative management style; anticipating challenges, fostering open communication, and engaging team members in problem-solving.
• Ability to analyze complex issues, identify root causes, and develop creative and practical solutions.Demonstrated success in applying new approaches and strategies that improve processes, increase efficiency, and address organizational challenges.

MINIMUM EXPERIENCE

Four years of related experience; two of which in a progressively responsible supervisory or management role.
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MINIMUM EDUCATION

• Bachelor’s degree in Business, Marketing, or relevant field, or additional experience may be substituted for the required education on a year-for-year basis.

PREFERRED QUALIFICATIONS AND SPECIAL SKILLS

• Six years customer service and/or quality assurance experience
• Six years supervisory/management experience
• Six years leading a membership team and achieving revenue goals
• Ability to work independently and manage complex projects within appropriate timeframes, established budgets and by agreed upon deadlines
• Experience working in public media fundraising
• Experience working with the Contributor Development Partnership as a Member Service Bureau client
• Experience with Constituent Relationship Management software ROI Solutions
• Experience using analytics tools and data-driven decision making
• Experience in nonprofits or fundraising certifications such as CFRE or AFP

• Perform special projects as assigned by Director of Membership or station leadership
• Engage in contractual annual review with vendors and partners as needed to ensure budgetary control and high quality performance
• Attend special events and community engagements as directed by Director of Membership or station leadership
  Qualifications: