KYC Administrator (Mid Shift) at The Back Room Offshoring Inc.

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Document Management, KYC, AML, Record Keeping, Process Coordination, Data Handling, Document Verification, Attention To Detail, Organizational Skills, Communication, Confidentiality, Microsoft Office, Salesforce, SmartSearch, Docusign

Industry

Accounting

Description

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed! The Client is seeking a highly organised and detail-oriented Admin Contractor to support a critical KYC (Know Your Customer) and AML (Anti-Money Laundering) remediation project. This role is essential in helping ensure compliance with regulatory standards by providing administrative support across documentation, data handling, and process coordination. You’ll work closely with compliance and project teams to manage and maintain accurate records, assist with document verification, and support the smooth execution of KYC/AML procedures. This role would suit someone with strong administrative skills who enjoys working with detailed documentation, structured processes, and compliance-driven work. Success in this role means helping ensure client records meet regulatory standards while enabling the business to manage risk effectively. Duties and Responsibilities: Assisting with the collection, review, and organisation of KYC/AML documentation. Maintaining accurate and up-to-date records in line with regulatory requirements. Supporting the remediation of client files and ensuring completeness of documentation. Liaising with internal stakeholders to gather missing information or clarify discrepancies. Tracking progress, logging outstanding items, and escalating issues where necessary. Ensuring consistency and accuracy across all administrative outputs and documentation. Supporting additional administrative tasks related to the wider compliance project. Skills and Requirements: Proven experience in an administrative or document management role, ideally within a regulated or professional services environment. Strong attention to detail and organisational skills. Ability to manage multiple cases simultaneously while following strict procedures. Clear written and verbal communication when requesting documentation or clarifying information with stakeholders/clients. Comfortable working with confidential information and following strict processes. Proficient in Microsoft Office (Word, Excel, Outlook). Familiarity with KYC/AML processes is a plus, but not essential. Systems & Workflow Primary Tool: Salesforce, SmartSearch, Docusign Workflow Management: The KYC remediation workflow starts with validating whether a client is in scope, followed by checking existing AML and engagement documentation. Where gaps are identified, we contact the client, issue required documents (LOEs, SmartSearch, 64-8 Agent Forms) and follow through until completion. Cases are either resolved, escalated due to non-response/missing info or updated if the client is identified as lost/inactive. Training Induction with Client (Tech and HR) Two weeks training with onboarding team One week training with KYC/AML team Work Set-up: Hybrid/Work from home Work Schedule: Mid shift (3:00 PM to 11:30 PM PH time) This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria. 🌟 Why Join Us? Benefits: Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview. Core Benefits: HMO on Day 1 + Free coverage for 2 dependents after 2 years Life Insurance Government-mandated benefits 20 Annual Leave Credits 13th-month pay Birthday & Bereavement Leave Onsite/Hybrid Extras: Travel Subsidy Staff House Accommodation (within certain distance) Free Shuttle Service Free Lunch & Uniform Perfect Attendance Bonus For All Employees: Onboarding Training Monthly Engagement Activities Birthday Gift & Weekly Treats Christmas Hamper & Anniversary Gift Opportunity to Travel 💰 Referral Bonus Refer a friend and get up to PHP 8,000 via GCash for every successful hire in this role! Grad trainees, junior, entry-level, and admin positions: PHP 3,000 Intermediate positions: PHP 5,000 Senior and hard-to-fill positions: PHP 8,000 Referral link: https://rb.gy/u35c6 📣 Apply Now Be part of a company that empowers people with technology. Check us out: 🌐 Website 📘 Facebook 🌟 Glassdoor

Responsibilities

The role involves providing essential administrative support for a critical KYC and AML remediation project, focusing on documentation, data handling, and process coordination to ensure regulatory compliance. Duties include collecting, reviewing, and organizing KYC/AML documentation, maintaining accurate records, and liaising with internal stakeholders to resolve documentation gaps.