Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of KYC Analyst - Process Associate - English - On Site Bucharest
In this role, you will be part of the Service Operations team, working on the frontline to combat financial crime by ensuring the authenticity and validity of documents and verifying customers. This Tier One position focuses on processing non-complex cases for specific nationalities, where the implementation and knowledge of complex procedures or checks are not required.

Responsibilities

• Responsible for processing verifications within SLA to the best of their ability.
• Responsible for keeping up to date with latest guidelines, rules, and regulations.
• Responsible for maintaining quality and compliance standards.
• Take responsibility for personal growth, actively trying to improve KPI’s based on input from Team Leads and Support Teams.
• Primary contact for expertise on policy and procedures.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Cultural Fit with the client values, mission, and team.
• Basic understanding of KPIs (ideally experience in a contact center or similar).
• Ideally previous CDD (Customer Due Diligence) experience (nice to have).
• Successfully passes the onboarding training and nesting period.
• Minimum B2 English language.
• PC literacy.
• Ability to work in Shifts.
• Attention to details

Preferred Qualifications/ Skills

• Good Excel, MS Access, Power Point skills, word and experience in VBA will be an added advantage
• Previous working experience on any AML/ KYC tools is an advantage
• Working experience with various countries and cultures would be a plus;

What can we offer?

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various trainings (initiating, soft skills).
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingJan 23, 2025, 2:10:06 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Responsible for processing verifications within SLA to the best of their ability.
• Responsible for keeping up to date with latest guidelines, rules, and regulations.
• Responsible for maintaining quality and compliance standards.
• Take responsibility for personal growth, actively trying to improve KPI’s based on input from Team Leads and Support Teams.
• Primary contact for expertise on policy and procedures