SUMMARY

As a member of the KYC/AML Client Outreach Specialist (“COS”) team, you will serve as a support member for the client relationship teams, partnering to meet Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. As a COS, you will partner with product sales and other banking or markets relationship teams, manage a client refresh population, reach out for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in KYC refresh.
COS analysts act as the primary point of coordination between Banking/Markets and AML Refresh Operations teams to ensure timely and accurate compliance to policy and regulatory requirements in KYC refresh. A COS is the client advocate, helps to simplify client interaction and deliver the most seamless, holistic service relationship across the firm. You will ensure the accuracy of documentation, and screening, obtain approvals from Compliance and Business and complete refresh cases in a timely and accurate manner.

ELIGIBILITY REQUIREMENTS

• 5+ years of experience in financial services preferably with banks
• Previous experience in client facing roles and must demonstrate a strong client focus
• Experience with AML CDD policy standards and industry practices in AML CDD
• Understanding of the operational aspects of products and services used by Banking clients
• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnerships
• The ability to find ways of solving or pre-empting problems
• Understands and respects cultural differences
• Bachelor’s degree
• AML CDD knowledge for legal entities in and across multiple global jurisdiction

• Support annual KYC refresh for Banking and Markets clients
• Execute with client perspective while balancing risk to the firm
• Support a culture of teamwork and collaboration focused on goals and delivery
• Adhere to standards for timeliness and accuracy of AML CDD case completion
• Master CDD requirements applicable to the banking clients and guide clients and bank staff in complying with them
• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption and process enhancements
• Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives
• Review the industry group client hierarchy, looking for inactive accounts to be closed, linkage errors within client structures and merge/purge of client entities
• Assist in tracking both Annual refresh population and other KYC related populations in partnership with coverage team
• Ability to communicate in Thai with Thai clients for business purposes