KYC Operations Agent at Delivery Hero

Heraklion, Region of Crete, Greece -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Onboarding, KYC, Communication Skills, Problem-Solving, Team Player, Multitasking, Critical Thinking, Data Analysis, Attention to Detail

Industry

technology;Information and Internet

Description

Company Description efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Are you a strong communicator, who loves interacting with customers and other partners? Do you have a problem-solving mindset? Let’s Talk! DH Payments team delivers #FinTech solutions is currently expanding our KYC team and we are looking for a KYC Agent to join us! A Know Your Customer (KYC) agent is responsible for verifying the identity of clients to prevent fraud, money laundering, and other illegal activities. They review and validate customer documents, conduct background checks, and ensure compliance with regulatory requirements. KYC agents play a crucial role in financial institutions, maintaining accurate records and mitigating risks associated with customer onboarding and transactions. At the same time you will make sure that our partners will receive the best onboarding experience while, at the same time, the Company's objectives and deadlines are successfully met. What you’ll do: Monitor the end-to-end process of customer onboarding Conduct quality checks to provide insights and analyses to the team lead. Follow communication procedures, guidelines, and policies Collect and analyse key information in accordance with the regulations of the competent auditing authorities Ensure appropriate and confidential handling/sharing of sensitive information Draw statistics and develop reports in order to generate analyses based on provided data Qualifications What you’ll need: 1-3 years of experience in Customer onboarding, ideally KYC-related Strong verbal and written communication skills Being problem-solving oriented able to find the best solution to any customer-related issue Being a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team Being multitasking and critical thinking with an ability to prioritize and handle both incoming and outgoing contacts Strong understanding of customer expectations with a focus on quality-driven support Fluency in Greek and English is a must. German knowledge is considered a plus but not essential Focused on details and meeting the Company’s deadlines Prior experience in data analysis or in handling large data sets will be considered a plus Bachelor's degree, ideally in a Finance, Law or related field Additional Information What we offer: We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend on restaurants and/or food supplies We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our in-house cafeteria got you covered! If you want to stay in shape 🏋️, our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎 Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼 Your life @DH Pay: You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally. Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain DH Pay as an amazing workplace. Daily routine will be a thing of the past, as no day will be the same day as the one before. Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Responsibilities

The KYC Operations Agent is responsible for verifying client identities to prevent fraud and ensure compliance with regulations. They will monitor the customer onboarding process and conduct quality checks to provide insights to the team lead.