Are you looking for a career move that will put you at the heart of a global financial institution?
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

SOUNDS LIKE CITI HAS EVERYTHING YOU NEED? THEN APPLY TO DISCOVER THE TRUE EXTENT OF YOUR CAPABILITIES.

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Job Family Group:
Operations - Services
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The KYC Operations Change Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

What you’ll do

• Represent Know Your Client (KYC) team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance and operations to provide transparency on initiatives.
• Work with Global KYC management team to provide strategic direction and develop all aspects of the KYC control environment (e.g., people, process, technology and governance).
• Lead our key Change Management strategies, frameworks and governance forums globally.
• Partner with our Compliance and business stakeholders to drive country level harmonisation of our country polices.
• Take a lead in our global KYC policy modernisation efforts
• Ensure proper and effective governance of tasks and processes with reference to internal policy and external regulation.
• Partner with Compliance, the business and KYC teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies managing directly the impact to the control environment.
• Develop project plans and ongoing KYC training plans related to business, product and AML policies including review and attestation processes.
• Assess and manage changes to the KYC control environment delivered though process, policy and technology change.
• Drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you

• Extensive relevant experience.
• Strong change manager.
• Excellent communication skills.
• Bachelor’s degree/University degree or equivalent experience.
• Master’s degree preferred.