JOB DESCRIPTION:

The Senior Manager, KYC leads, develops and oversees the work of a dynamic team of professionals who develop KYC Ops frameworks, and provides oversight, expert policy/regulatory guidance and advice related to specialized domains of TD’s KYC programs. The role provides specialized project support or services.
This role provides strategic and day to day direction on a broad and diverse range of complex KYC Ops program activities, including assigning workflow, providing governance and support, and addressing and escalating issues.
This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements.

EDUCATION & EXPERIENCE:

• Undergraduate Degree or equivalent professional work experience
• 5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
• 8+ years’ direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

PREFERRED QUALIFICATIONS:

• Leadership experience
• Financial services experience
• Experience with data consistency projects across multiple lines of business

CUSTOMER ACCOUNTABILITIES:

• Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of business
• Provides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of business
• Develops KYC Ops frameworks, procedures in coordination with management in line with TD’s AML
• Programs and this is coordinated with line of business and all relevant stakeholders
• Works with executive team, senior business management/ partners to develop proactive strategies, tactics and programs to effectively manage regulatory/compliance issues relating to KYC Ops
• Contributes to the development and implementation of enterprise AML programs related to all aspects of AML legislation in coordination with line of businesses as well as all relevant stakeholders
• Meets with business partners and leaders to determine KYC Ops strategies and compliance culture
• Takes corrective action and recommends or implements changes to procedures, as required
• Leads role in managing and in responding to periodic exams/audits and various regulatory bodies related to accountabilities
• Participates in/leads enterprise-wide or KYC Ops focused special projects
• Oversees research, development and implementation of new processes, technologies, or operating models
• Works autonomously as the leader of the team and assists with development of group policies and approval of procedures in coordination with leadership team and colleagues; and promotes and monitors staff adherence to approved internal KYC Ops procedures, and guidelines
• Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
• Serves as primary escalation point for significant matters/exceptions. Identifies and implements risk mitigation strategies for findings from risk assessment, audit findings, regulatory exams, potential violations of law, etc.
• Coordinates with internal and external stakeholders (e.g., auditors, regulators and FCRM) to provide necessary documentation and support during audits and examinations including as required delegation

SHAREHOLDER ACCOUNTABILITIES:

• Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
• Works closely with executive management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
• Works closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale
• Plans and executes on strategic activities, reviews, and communicates results, and adjusts tactics accordingly
• May manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
• Provides mentorship to direct reports; and assumes responsibility to minimize operational and regulatory risk by complying with Bank Code of Conduct
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements
• Provides inputs into the development, implementation, and monitoring of operating plans and expense budgets for the area, consistent with TD Bank strategies and objectives
• Prepares detailed reports and presentations for senior management and regulatory authorities, covering the effectiveness of processes and controls, and recommendations for necessary enhancements
• Contributes to the development of the business plan and operationalize the plan and delivers on assigned service or functionality
• Works closely with leaders to develop and operational the business plan and deliver on KYC Ops programs across the enterprise
• Plans and executes on strategic activities, reviews and communicates results and adjusts tactics accordingly
• Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations
• Understands TDBG issues/parameters and guides others to protect the reputation and interest of TDBG by adhering to operating standards and processes related to AML
• Ensures employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
• Maintains a culture of risk management and control, supported by effective processes in alignment with the bank’s risk appetite
• Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
• Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
• Coordinates and supports team and business (GAML) partner AML related activities, as necessary

EMPLOYEE/TEAM ACCOUNTABILITIES:

• Responsible for management of the overall team providing both leadership and guidance
• Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
• Develops annual and/or long-term plans for own area and influences plans well beyond area managed
• Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
• Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
• Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
• Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Acts as a brand ambassador for the function and the bank, both internally and/or externally

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details