KYC Operations Intmd Analyst Officer at Citi

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, Client Relationship Management, Risk Management, Compliance, Information Security, Records Management, Business Acumen, Decision Making, Communication, Process Improvement, Stakeholder Engagement, Problem Solving, Documentation, Policy Adherence, Escalation Management, Team Collaboration

Industry

Financial Services

Description

Develop and maintain strong relationships with the Business and our Premium clients, to deliver best-in-class service. Establish and reenforce an engagement model aligned with our clients' expectations (Centralized, Decentralized, Regional). Ensure model is being leveraged globally. Have a client centric approach and drive all objectives with client experience and excellence at the forefront of their delivery, while ensuring KYC regulatory and policy adherence Effectively convey and receive information, both verbally and in writing, to ensure clear understanding of KYC requirements and processes. Navigates conversations with clients to reconcile differences and achieve desired outcomes while maintaining positive and productive relationships. Ensure client escalations and/or complaints are handled quickly in accordance with policy and reported to senior manager as required in a timely manner. Minimize client outreach by internally sourcing all possible documentation needed to complete KYC. Conduct calls with KYC Owners and clients (according to client´s and business preference) to review all records and take required action to ensure the status is up to date and all such discussions are documented. Provide feedback and process improvement suggestions to relevant internal/external stakeholders as opportunities arise. Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management Provide support to business managers and product staff Partner with peers and management on various activities, including developing and executing business plans within area of responsibility, developing compliance guidelines and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums Interface with internal and external teams to provide guidance and subject matter expertise, as needed Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. 5-8 years of relevant experience Proven ability to make effective and timely decisions Consistently able to anticipate and respond to customer/business needs Demonstrated ability to build and cultivate partnerships across business regions Bachelor's degree/University degree or equivalent experience Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The role involves developing strong relationships with clients and ensuring adherence to KYC regulations while delivering excellent client service. It also includes managing client escalations and providing feedback for process improvements.