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KYC Operations Manager - C12 - Pune at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, People Management, Client Onboarding, Process Enhancements, Management Information System, Quality Reviews, Risk Controls, Regulatory Compliance, Team Management, Business Acumen, Policy and Procedure, Risk Identification, Risk Remediation, Credible Challenge, Referral and Escalation, Laws and Regulations

Industry

Financial Services

Description

Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally Provide people management and development responsibilities and ensure team service level standards are met Liaise with Compliance department and senior management within business units supported Oversee new client onboarding and implement process enhancements to improve client onboarding experience Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program Monitor account refresh activity daily to ensure regulatory/document requirements are met Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized Maintain ‘Book of Work' for new system releases and enhancements to existing infrastructure Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Ability to manage teams. 5-8 years of experience Bachelor's degree/University degree or equivalent experience Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The KYC Operations Manager will oversee the program management of existing processes and ensure team service level standards are met. They will also liaise with the Compliance department and senior management, monitor account refresh activities, and perform quality reviews on client cases.