KYC Refresh Analyst at American Express Global Business

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC Refresh, Customer Service, Regulatory Compliance, Inbound and Outbound Calling, Problem Solving, Time Management, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Banking Knowledge, Credit Card Industry Knowledge, English Proficiency, Mandarin Proficiency, Critical Thinking, Communication Skills, Data Accuracy

Industry

Financial Services

Description

* Responsible for contacting clients to collect KYC refresh information and document. * To process and ensure KYC refresh comply with regulation required and policy required when process and accuracy updated in system. * To process and ensure KYC information filing correctly and keep confidential and comply with regulation required. * Response for handling Inbound / Outbound calls and follow up the action taken. * To perform KYC servicing calls, whilst delivering the first- class customer service. * Other duties as assigned by Leader. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Responsible for contacting clients to collect and process KYC refresh documentation in compliance with regulations and internal policies. Handles inbound and outbound servicing calls while ensuring accurate system updates and maintaining client confidentiality.