KYC Representative at Payoneer

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Centric Service Mindset, Oral Communication, Written Communication, Learning Agility, English Proficiency, Mandarin Proficiency, Microsoft Office, Pressure Management, KYC Knowledge

Industry

Financial Services

Description

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. KYC Representative Role summary - Be a KYC Representative, you will responsible for client onboarding review and approve, you will have chance to work closely with rest of ops team as well as business team. Location On-site Full-time What you’ll do Review and approve customers’ onboarding and additional services request with Payoneer as part of KYC (Know Your Customer) process Follow up the escalations from contact center and continue to support the customer journey with Payoneer Be the POC for business escalations, provide insights/progress updates on the cases and resolve the case in a fast and accurate manner Identify potential issues/opportunities from the daily work and escalate to manager for further follow-up Assist and engage in additional projects/tasks assigned Who you are Strong customer-centric service mindset and skill Good oral and written communication Good learning agility Good English verbal and written skill Native mandarin speaker (or close to native) Strong working knowledge of Microsoft Office Able to work under pressure with time constraint KYC knowledge will be a plus College degree or above 2+ years working experience #LI-DW1 #LI-Onsite The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Responsibilities

As a KYC Representative, you will be responsible for reviewing and approving customer onboarding and additional service requests. You will also follow up on escalations and support the customer journey with Payoneer.