L&D Manager at Centro

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Learning Strategy, Training Needs Analysis, Instructional Design, Leadership Development, Talent Management, Succession Planning, LMS Management, Adult Learning Principles, Stakeholder Management, Performance Management, Coaching, Mentoring, Data Analytics, Change Management, Digital Learning Tools, Communication Skills

Industry

Advertising Services

Description

Job Title: Learning & Development (L&D) Manager Location: Maadi, Cairo - Egypt Department: Talent Management Reports to: Head of Talent Management ## Role Purpose: The Learning & Development Manager is responsible for designing, implementing, and managing a comprehensive learning strategy that supports Centro CDX Egypt’s business objectives and workforce capability building. The role focuses on developing talent, driving performance, enhancing employee engagement, and fostering a culture of continuous learning and innovation across the organization. ## Key Responsibilities ### 1. Learning Strategy & Planning * Develop and execute the organization’s L\&D strategy aligned with business goals and digital transformation initiatives. * Conduct training needs analysis (TNA) with business leaders to identify skill gaps and future capability requirements. * Design annual training plans and budgets, ensuring effective resource allocation. ### 2. Program Design & Delivery * Design and implement leadership development programs, technical training, and soft skills initiatives. * Deliver or oversee the delivery of workshops, training sessions, onboarding programs, and development interventions. * Introduce innovative learning methods (e-learning, microlearning, blended learning, gamification). * Ensure learning content reflects industry trends, especially in digital, CX, analytics, and technology domains relevant to Centro CDX. ### 3. Talent Development & Succession Planning * Support talent management initiatives including career development frameworks and succession planning. * Partner with HR and business leaders to identify high-potential employees and design individualized development plans (IDPs). * Drive coaching, mentoring, and leadership pipeline programs. ### 4. Performance Management Support * Collaborate with HR to integrate learning strategies with performance management processes. * Provide guidance on development plans based on performance reviews. * Track improvement in performance metrics linked to training initiatives. ### 5. Learning Operations & Governance * Manage the Learning Management System (LMS) and track learning participation, completion, and effectiveness. * Establish KPIs for L\&D and evaluate program ROI using data analytics. * Manage relationships with external training providers and consultants. ### 6. Employee Engagement & Culture * Promote a culture of continuous learning and knowledge sharing across all levels. * Drive engagement through learning campaigns, internal academies, and knowledge platforms. * Support change management initiatives through targeted training programs. ### 7. Compliance & Mandatory Training * Ensure all mandatory training requirements (compliance, ethics, health & safety) are met. * Maintain learning records and ensure adherence to corporate and regulatory standards. Requirements ## Qualifications & Experience * Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field (Master’s preferred). * 5-8 years of experience in Learning & Development or Talent Development, preferably within a digital, outsourcing, or CX environment. * Proven experience in designing and delivering leadership and capability-building programs. * Experience working in fast-paced, matrix organizations. ## Skills & Competencies ### Technical Skills * Strong knowledge of L\&D frameworks, instructional design, and adult learning principles. * Experience with LMS platforms and digital learning tools. * Data-driven mindset with ability to measure learning impact. ### Behavioral Competencies * Strategic thinking and business acumen * Strong stakeholder management and influencing skills * Excellent communication and presentation skills * Innovation and continuous improvement mindset * Coaching and mentoring capability ## Preferred Qualifications * Professional certifications (e.g., CIPD, SHRM, ATD, or equivalent). * Experience in digital transformation, customer experience (CX), or consulting environments. * Familiarity with AI-driven learning tools and modern learning technologies. Benefits ## Why Join Centro CDX Egypt * Be part of a forward-thinking organization focused on digital transformation and customer experience. * Opportunity to shape the learning culture and drive impactful talent development initiatives. * Collaborative and innovative work environment with strong growth potential.

Responsibilities

The L&D Manager is responsible for designing and implementing a comprehensive learning strategy to build workforce capability and support business objectives. This includes managing leadership programs, talent development, and overseeing the Learning Management System to drive performance and engagement.