COMPETENCIES (TECHNICAL / BEHAVIORAL)

Technical skills
Strong experience within L&D in designing and delivering high impact programmes
Project management skills
Strong verbal and written communication skills
Analytical skills (basic statistical techniques)
Data storytelling skills
Evaluation techniques (Kirkpatrick model)
Knowledge and usage of e-learning design and delivery
Knowledge and usage of LMS or HRIS
Microsoft office – Excel & Powerpoint
Behavioral Skills
Strategic Thinking/ Planning
Consulting & Listening
Strong team spirit and relationship skills
Stakeholder Management
Effective influencing & negotiation skills
Risk management skills
Able to work in a multicultural setting
Strong organizational skills
Good drive for initiative and a pro-active spirit
Key Competencies
Experience working in a highly matrixed, global organization, preferably in financial services/ banking
Appreciate the design as well as logistics aspect of the role
Experience in instructional design

SPECIFIC QUALIFICATIONS REQUIRED

At least 5-8 years of experience in Learning & Development in a multi-national organization with strong preference to MNC Banks.
Experience with programme facilitation preferred
Coaching / Diagnostic tool certification preferred

POSITION PURPOSE

As a programme manager, you will act as a strategic architect to lead the effective rollout and localization of global learning programmes in APAC – ensuring they are relevant, well-executed, and aligned with both global strategy and regional priorities. You will collaborate closely with key stakeholders – global, regional and local, to identify capability gaps, co-create impactful learning solutions, and drive a culture of continuous learning and development. Your role will be pivotal in aligning learning strategies with Global priorities and ensuring a future-ready workforce.

KEY RESPONSIBILITIES

Strategic Partnership & Stakeholder Engagement:
Partner with learning partners & territory L&Ds, HR teams to understand their strategic goals, people challenges and learning need as well as to build support and drive participation in programmes
Provide consultative support to define and implement learning strategies that address critical skill gaps and support bank transformation.
Serve as a bridge between business and L&D function to ensure the relevance and impact of learning initiatives.
Global-Regional Connector
Be the primary point of contact between APAC and Global L&D Transversal Offer teams
Bring a regional lens into global programme design conversations, and communicate global intent clearly back into the region.
Act as a critical voice to ensure global content and delivery methods are adapted meaningfully for APAC markets
Partner with regional teams to reflect cultural, regulatory and business nuances.
Market Insights & Best Practices
Stay connected to external trends, peer practices and innovations in learning.
Proactively bring relevant best practices, local success stories and emerging approaches into regional programme discussions – helping shape solutions that are forward looking and grounded in what works.
Programme Design & Management:
Collaborate with internal / external vendors to develop, design and deliver high impact and fit-for-purpose learning solutions for our employees
Ensure learning interventions are innovative, engaging
Propose customization and improvement for existing programs
Source for and select appropriate trainers (internal or external) that will deliver the necessary programs
Liaison with external providers to negotiate cost effective learning solutions
Execution of training programs
Support the rollout of enterprise-wide learning programmes and drive adoption within business lines.
Prepare regular feedback evaluation reports
Administrative follow-up in terms of programme logistics, training materials and nomination of participants.
Tracking, Reporting & Insights
Define clear success metrics and KPIs for each programme.
Track programme uptake and engagement across markets – spotting trends, risks and areas needing support
Review L&D Analytics to pull, clean and interpret data across systems and make data-informed decisions regarding programmes
Share regular updates with regional and global stakeholders on what’s working well, what needs adjustment and where we’re seeing real outcomes.
Capture and codify regional success stories or case studies that can inspire and influence global design.
Change & Culture Enablement
Advocate for a continuous learning culture by promoting self-directed learning through ‘learning in the flow of work/ nudges’ and integrating digital learning platforms for knowledge sharing and blended learning journeys.
Support change management efforts related to new systems, processes or capability frameworks.
Transversal Activities
Develop and maintain effective relationships with internal and external stakeholders through planned meetings, conference calls and collaboration work and contribute to the success of projects involving a learning element
Maintain a network of best in class training providers and share with the L&D Community within the region
Contribute to the communication strategy of the campus through articles posted on newsletters and company websites