CONSUMER EXPERIENCE

• Deliver exceptional consumer experience, validated by Mystery Shopper results & NPS.
• Identify areas of opportunity to enhance Consumer Experience
• Through your team, ensure Omni BA, Beauty Tech, & CRM Strategy is executed.

I HAVE IN-DEPTH KNOWLEDGE OF:

• Retail Growth levers & Strategy
• Team management & Development
• Consumer & Customer needs
• Commercial/Retail Acumen

MY KEY SKILLS ARE:

• Retail & Commercial Acumen
• People Management
• Stakeholder Management
• Coaching
• Strategy Ideation
• Operational Skills & Management