OMNI EDUCATION & ENGAGEMENT

• Execute the multi-brand education strategy across all channels for Luxe BAs & Retailer BAs
• Collaborate across the Education function & Field team in my region to identify opportunities to elevate the Education strategy and meet the Business commercial needs
• Luxe BAs:
• Deliver an engaging Education program & training calendar for our Luxe BA community to drive CXE & sales/business growth.
• Collaborate to deliver exceptional education in line with brand marketing and commercial plans.
• Create a robust journey plan to spend time in stores to coach & develop the Luxe team, & identify opportunities / bring to life a world-class consumer experience.
• Execute the Multi-brand Category training program in collaboration with category education leads
• Retailer BAs:
• Deliver an engaging education program for our Retailer BAs to create exceptional education in line with brand marketing and commercial plans.
• Spend time in stores to coach & develop/bring to life a world-class consumer experience.Evaluate the effectiveness of training programs & tools, keep current in the latest Education trends, & manage/influence stakeholders with regular feedback/observation to maximise business outcomes & deliver exceptional education to our BA communities.
• Support in delivery of soft skills/Retail transversal skills training (management, services, CRM, L’Oréal University etc).

I HAVE IN-DEPTH KNOWLEDGE OF:

• Education and training experience/technique
• Retail leavers and landscape
• Stakeholder Management

MY KEY SKILLS ARE:

• Retail & Commercial Acumen
• Stakeholder Management
• Education, Training & Facilitation
• Coaching
• Analytical Skills
• Empathy