JOB REQUIREMENTS:

• Diploma / Degree in IT, Computer Engineering, or a related discipline.
• 1–2 years of experience in a data centre, NOC, or infrastructure support role.
• Working knowledge of server and network hardware , structured cabling standards, and basic configuration interfaces.
• Familiarity with data centre operations tools (e.g., environmental monitoring, access control systems).
• Experience using ticketing and workflow systems (e.g., ServiceNow, Remedy).
• Physically capable of lifting and moving equipment in accordance with safety guidelines.
• Strong attention to detail , task ownership, and willingness to follow SOPs.
• Comfortable working in a shift-based or on-call environment as required.

• Perform hands-on support for hardware installation, decommissioning, and replacement of servers, network, and storage equipment.
• Conduct physical cabling (copper and fiber), power connections, and hardware racking/stacking based on deployment plans.
• Support advanced remote hands tasks such as device reboots, BIOS configuration, media swaps, and console access under L2 guidance.
• Monitor and respond to alerts or incidents from infrastructure monitoring tools , escalating to L2/L3 teams when necessary.
• Execute and log routine operational checks , inspections, and data centre walkthroughs to ensure compliance and uptime.
• Maintain accurate documentation of rack layouts, asset inventory , cabling maps, and patch records.
• Assist in troubleshooting issues at the physical layer and provide root cause details for escalated cases.
• Coordinate with internal teams and vendors for deliveries, installations, and scheduled maintenance activities.
• Adhere to strict data centre security, safety, and access control protocols .
• Support change control and incident management processes through timely updates in ticketing systems