DESCRIPTION

We’re looking for proactive and customer-focused L1 Application Support Engineers to join our growing support team. As the first point of contact for our customers, you’ll play a key role in delivering high-quality application support, managing incoming requests, and ensuring issues are logged, triaged, and resolved in line with service level agreements.
This role offers the opportunity to work across a varied customer base, supporting business-critical applications, carrying out system health checks, and contributing to ongoing service improvements. You’ll be part of a collaborative team working on a rotational shift pattern (days, backs, nights) and will gain exposure to a range of technologies, including Azure Active Directory, Windows Server, and MS-SQL.
If you’re a problem-solver with excellent communication skills, experience in service desk operations, and a passion for delivering great customer service — we’d love to hear from you.

• Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
• Carry out initial investigations and troubleshoot where possible to resolve issues
• Escalate incidents to 2nd line support engineers as required
• Ensure the ticketing system is up to date and accurate at all times
• Participating in proactive maintenance and health check activity across our customer base
• Support the deployment of release and configuration changes following our Change Management procedures