CONTINUOUS IMPROVEMENT & KNOWLEDGE SHARING

• Identify and implement process improvements across L1 Support Team
• Foster a culture of teamwork and accountability.
• Provide functional expertise and proactive advice to clients

QUALIFICATIONS:

• Hands on experience in Banking / Financial Operations experience
• Bachelor’s degree preferred or equivalent experience

WHO WE ARE:

Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non differentiating services.

ROLE SUMMARY

Being a Client Support Specialist in Report Hub means being the first level of escalation for our clients - helping them navigate complex reporting needs with confidence, whilst providing seamless client support. Being a Report Hub Client Support Specialist will allow you to expand your knowledge of the industry.

THE IMPACT YOU WILL HAVE IN THIS ROLE:

As a Client Support Specialist you will be responsible for delivering exceptional service to Report Hub clients by handling incoming support queries, assisting in troubleshooting day to day issues and providing excellent customer service. You will manage client queries, help resolve production issues, and coordinate with internal teams to ensure a seamless client experience. This role requires a decision making when necessary.
You will serve as the first point of contact for all clients, providing dedicated support and acting as the first level of escalation for production and integration / system configuration queries. Your role will involve cross-functional collaboration with Product, Integration, Support, Technology, Legal, and Compliance teams to ensure timely and effective resolution of client issues.