L1 IT Customer Support with German and English at EVERIENCE

Timișoara, , Romania -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Support, Problem Solving, Active Listening, Interpersonal Skills, Multitasking, Client Orientation, Communication

Industry

IT Services and IT Consulting

Description

Company Description Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. Our main activities: Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365 BPO (20%): Externalization of business processes, back-office activities within our specialization Job Description We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. What we'll achieve together: Provide accurate and optimal IT solutions via telephone, e-mails or chat; After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; Follow-up the existing back-log; Comply with project’s performance indicators; Communicate with other designated teams and escalate complex issues. Qualifications This job is the right for you if: Spoken languages: fluent German and English (B2/C1); Technical college or university is not mandatory as necessary training will be ensured; Previous customer support experience is an advantage; Excellent customer service abilities: client orientation, active listening and interpersonal skills; Ability to work in a dynamic environment and to multitask; Availability to work in shifts. Additional Information What we offer: Permanent contract Central building offices with an excellent view of the city, top facilities and equipment Competitive salary Performance bonus Expense account for holidays Meal tickets and gift vouchers Training opportunities Regina Maria medical package Extra vacation days Fruits on the house What about choosing much more than a job? #AJobThatMakesSense All our positions are open to people with disabilities Level of Experience: 0-6 months Department: User support functions Types of work contract: Permanent

Responsibilities

Provide accurate IT solutions via various communication channels and troubleshoot issues after training. Assist in resolving customer support issues to enhance customer satisfaction.