WE ARE HIRING AT H&L POS FOR AN L1 - L2 HELPDESK SUPPORT TECHNICIAN TO JOIN OUR TEAM IN ADELAIDE, SOUTH AUSTRALIA!

H&L POS is growing, and we have a new opportunity in Adelaide for an L1 - L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service.

• Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
• Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
• Ensuring clients are satisfied with the resolutions you’ll provide them
• Conducting client procedural support and training
• Recognising potential new or expansion revenue opportunities
• Supporting other H&L staff
• Efficiently and accurately logging tickets through our ticketing system