About Metrics Credit Partners

Metrics Credit Partners is a leading Australian alternative asset manager providing innovative private credit and fixed income investment solutions to corporate, property and institutional clients across Australia and New Zealand.

We are seeking an experienced and motivated IT Services Technician to join our IT Operations team in Sydney.

About the Role

Reporting to the Director – IT Operations, the IT Services Technician is responsible for providing frontline technical support and maintaining reliable IT services across the organisation. The role supports network infrastructure, Microsoft 365 environments, cloud technologies, endpoint management, cybersecurity controls and business-critical applications.

The successful candidate will play a key role in supporting end users, maintaining operational continuity and delivering a high-quality technology experience across the business.

Key Responsibilities

• Provide technical support and resolve IT incidents and service requests.
• Administer and support Microsoft 365, Azure Active Directory and Microsoft Intune environments.
• Configure and maintain network infrastructure including routers, switches, wireless networks, VPNs and firewalls.
• Support user onboarding and offboarding activities, including user account provisioning, access management and device configuration.
• Monitor and maintain endpoint security, device compliance and identity management controls.
• Troubleshoot hardware, software, network and application issues.
• Support backup, recovery and business continuity processes.
• Assist with Microsoft 365 migration and SharePoint Online administration projects.
• Investigate and escalate security incidents and technical risks as required.
• Develop and maintain technical documentation and knowledge articles.

Skills and Experience

To be successful in this role, you will have:

• Relevant tertiary qualifications in Information Technology, Computer Science or a related discipline.
• Demonstrated experience in IT support, systems administration, service desk or infrastructure support roles.
• Experience supporting Microsoft 365, Azure Active Directory and Microsoft Intune environments.
• Knowledge of network infrastructure including switching, wireless networking, firewalls and VPN technologies.
• Experience troubleshooting desktop, laptop, mobile device and application issues.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• A customer-focused approach with the ability to build effective working relationships across the business.
• Professional certifications such as CompTIA A+, Microsoft Certified, Azure or similar are highly regarded.

Why Join Us?

• Opportunity to work within a growing and innovative financial services organisation.
• Exposure to modern cloud, cybersecurity and collaboration technologies.
• Supportive and collaborative team environment.
• Career development and professional learning opportunities.
• Competitive remuneration package commensurate with skills and experience.

Apply

To apply, please submit your resume and cover letter outlining your relevant experience and suitability for the role.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In persono 1 to 3 years’ experience in IT Corporate Environment

o Provide break-fix Support and maintenance for all in scope Computing Hardware Desktops (e.g., desktops, laptops)

o New joiner device setup and configuration and user initial guidance into IT

o incident management, and Service Requests for End User requests, VIP Support Requests, IMACDs requests and IT order fulfillment requests for hardware and software

o Provide smart hands support for new project setup such as device refresh and IT user device movements as required.

o Stock Management support, updating of Assets within Asset management tool. Support for dispatching devices to remote users using clients dispatch / courier system.

o Provide hands and eyes support for servers, network devices, meeting room technology, printers, etc.

o Provide Equipment and hardware support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors, etc.;

o Remote Desktop Support

o Installation & Troubleshooting of Standard Software

o ServiceNow Ticketing Tool

o Outlook/O365 Configuration & Troubleshooting

o MS Office Products Configuration & Troubleshooting

o Skype for Business & OneDrive Configuration & Troubleshooting

o SCCM Desktop Agent Issues Support & Troubleshooting + Imaging Machine

o Intune / Azure Image deployment

· Customer Experience Skills

o Excellent verbal and written communication skills

o Good technical writing skills and a willingness to document all work performed.

o Ability to communicate and interact with both technical and non-technical customers.

o Strong customer service experience in a corporate environment

o High level of professionalism and strong personal interaction skills

o Excellent coordination skills with remote teams across time zones

Application Question(s):

• Are you holding a Full-Time work visa.? If so, Please mention the Visa Type.

Work Authorisation:

• Australia (Required)

Location:

• Melbourne VIC (Required)
• Work Location: In person

.