REQUIRED SKILLS:

• Understanding of networking concepts: TCP/IP, DNS, DHCP, VLANs
• Basic knowledge of firewalls (FortiGate, Sophos, Cisco ASA, etc.)
• Familiarity with VPNs, NAT, and port forwarding
• Exposure to monitoring tools (PRTG, SolarWinds, or similar)
• Good problem-solving and communication skills

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or diploma in IT, Computer Science, or related field
• Certifications like CCNA, Fortinet NSE 1 or 2, or equivalent are a plus
• Experience with ticketing systems like ServiceNow, Jira, etc.
• Willingness to work in shifts (if required)
  Job Type: Full-time
  Pay: Up to AED17,000.00 per mont

ROLE OVERVIEW:

We are looking for a proactive and technically sound L1 Network & Security Engineer to provide first-line support for network and security operations. The ideal candidate should have 1–2 years of hands-on experience in managing basic network devices and security systems, and a strong desire to grow within a dynamic IT infrastructure environment.

KEY RESPONSIBILITIES:

• Monitor and provide first-level support for network infrastructure, including switches, routers, firewalls, and access points
• Assist in managing firewall policies and rule sets (Fortinet, Palo Alto, or equivalent)
• Support VPN configuration and user access management (SSL/IPSec VPN)
• Perform daily health checks and log reviews for network and security devices
• Escalate incidents and alerts to L2/L3 teams as per defined SOPs
• Document incidents, troubleshooting steps, and resolutions in ticketing systems
• Assist with patching, updates, and maintenance activities
• Coordinate with end users for connectivity issues and basic troubleshooting
• Follow ITIL or organization-defined processes for change, incident, and problem management