Full job description

We are looking for an L1 Resident Support Engineer to provide on-site IT support and ensure smooth day-to-day operations.

Key Responsibilities

• Provide L1 technical support for end users and IT infrastructure.
• Troubleshoot hardware, software, firewall, switches, network devices, printer, and connectivity issues.
• Monitor and respond to service desk tickets and user requests.
• Perform basic troubleshooting of Windows, Microsoft 365, LAN/Wi-Fi, and peripherals.
• Escalate complex issues to L2/L3 teams while maintaining proper documentation.
• Assist with user onboarding, account setup, and access-related requests.
• Maintain IT asset and support documentation.
• Follow SLA requirements and ensure timely resolution of incidents.
• Coordinate with vendors and internal IT teams when required.

Requirements

• Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
• 1–3 years of experience in IT support/helpdesk/resident engineer roles.
• Good knowledge of Windows, Microsoft 365, networking, and hardware troubleshooting.
• Strong communication and customer-service skills.
• Ability to work independently at the customer site.