QUALIFICATIONS:

• At least Highschool graduate (Diploma is a must)
• Bachelor’s degree in IT, Computer Science, or a related field (preferred).

EXPERIENCE:

• Minimum of 18 months technical support or service desk experience.

• Provide 24/7 technical support and troubleshooting assistance.
• Monitor and respond to system-generated alerts from Microsoft Teams Rooms Pro Management Portal.
• Troubleshoot AV equipment issues in meeting rooms, including sound and video quality.
• Deliver exceptional service and ensure a positive user experience.
• Effectively communicate updates, changes, and solutions to users.
• Maintain and proactively check AV systems for reliability and performance.
• Stay updated on the latest tools, software, and industry best practices.
• Ensure compliance with company standards in all resolutions.