L1 Service Desk Consultant with French at EVERIENCE

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French, English, IT Support, Troubleshooting, Windows, Office 365, SAP, Oracle, Salesforce, Cegid, Customer Service, Active Listening, Interpersonal Skills, Multitasking

Industry

IT Services and IT Consulting

Description

Company Description Choose a job that makes sense Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses. With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow. Everience places the augmented employee at the heart of its approach, in accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace. Our ambition is to build our future in an “symbiotic age” where AI enhances human capabilities, and technology sustainably supports business performance and the aspirations of individuals. Our main activities: Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365 BPO (20%): Externalization of business processes, back-office activities within our specialization Job Description We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. What we'll achieve together: Provide accurate and optimal IT solutions via telephone, e-mails or chat; After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; Follow-up the existing back-log; Comply with project’s performance indicators; Communicate with other designated teams and escalate complex issues. Qualifications This job is the right for you if: Spoken languages: fluent French (mandatory) and English (B2/C1); Technical college or university is not mandatory as necessary training will be ensured; Previous customer support experience is an advantage; Excellent customer service abilities: client orientation, active listening and interpersonal skills; Ability to work in a dynamic environment and to multitask; Availability to work in day shifts. Additional Information What we offer: Performance bonus Expense account for holidays Meal tickets and gift vouchers Training opportunities Regina Maria medical package Extra vacation days Fruits on the house What about choosing much more than a job? #AJobThatMakesSense All our positions are open to people with disabilities Level of Experience: 0-6 months Department: User support functions Types of work contract: Permanent

Responsibilities

The role involves providing accurate and optimal IT solutions to users via telephone, email, or chat, focusing on troubleshooting issues related to office software, Windows, and specific applications after training. Responsibilities also include assisting in issue resolution to ensure high customer satisfaction and escalating complex problems to designated teams.