ob Description

Roles & Responsibilities

• Serve as the first point of contact for users experiencing technical difficulties, diagnosing and resolving issues efficiently.
• Log and track all incoming support requests, ensuring detailed documentation of troubleshooting steps and resolutions.
• Provide clear and concise guidance to end-users on software, hardware, and network functionalities.
• Should have Microsoft 365 migration experience mandatory.
• Escalate complex or unresolved issues to L2/L3 support teams with comprehensive problem descriptions.
• What are the types of M365 Licenses
• If you are not getting code on SMS for MFA how you will troubleshoot

Desired Candidate Profile

• High School Diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
• Entry-level to 2 years of experience in a technical support or customer service role.
• Foundational knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.