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L1 Support Engineers(Oracle XStore) at Visvero, Inc.

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oracle XStore, POS Troubleshooting, Incident Management, SQL, Log Analysis, Batch Monitoring, Retail POS Operations, Windows, Linux, Ticketing Tools

Industry

Information Technology & Services

Description

Provide Level-1 application and technical support for Oracle XStore POS systems. Monitor incident queues and respond to support tickets within defined SLAs. Troubleshoot and resolve basic Oracle XStore POS issues related to: Billing/POS transactions Store login/access issues Payment processing Printer/scanner/peripheral issues Store opening/closing issues Data synchronization failures Perform initial diagnosis and root cause identification for application incidents. Escalate unresolved or critical issues to L2/L3 support teams. Coordinate with store users, infrastructure teams, and vendors during issue resolution. Monitor batch jobs, store communications, and integration interfaces. Maintain incident logs, troubleshooting steps, and support documentation. Support deployment validation, patch verification, and post-release monitoring. Requirements Basic knowledge of Oracle XStore POS application. Understanding of Retail POS operations and store workflows. Familiarity with: Incident Management Ticketing tools POS troubleshooting Batch monitoring Log analysis Basic SQL knowledge for troubleshooting. Knowledge of Windows/Linux environment is an advantage. Understanding of store peripherals: Receipt printers Barcode scanners Cash drawers Payment terminals

Responsibilities

Provide Level-1 technical support for Oracle XStore POS systems, focusing on troubleshooting transactions, hardware peripherals, and data synchronization. Monitor incident queues and escalate critical issues to L2/L3 teams while maintaining detailed support documentation.