L1 Support Professional at COMPUGROUP MEDICAL DANMARK AS

Zvolen, Region of Banská Bystrica, Slovakia -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Software Troubleshooting, Healthcare Information Systems, Windows Networking, System Installation, System Configuration, User Training, Customer Service, Ticketing Systems, CRM, Documentation, Technical Analysis

Industry

IT Services and IT Consulting

Description

SK Podpora používateľov zdravotníckych informačných systémov v prostredí ambulancií, polikliník a nemocníc. Analýza požiadaviek a pripomienok zákazníkov, identifikácia problému a návrh vhodného riešenia. Telefonická a online technická pomoc pri riešení problémov so softvérom. Vykonávanie servisných činností (vzdialene aj u zákazníka na mieste): - inštalácia a konfigurácia zdravotníckych informačných systémov, - inštalácia a základná konfigurácia Windows sietí, - školenia používateľov v oblasti používania informačného systému. Vedenie písomnej dokumentácie o prijatých požiadavkách a spôsobe ich riešenia v interných systémoch spoločnosti (ticketovací systém, CRM a pod.). Tvorba a aktualizácia používateľskej dokumentácie a návodov pre zákazníkov. Spolupráca s internými tímami pri riešení zložitejších technických problémov a pri zlepšovaní funkcionalít IS. EN User support for healthcare information systems in the environment of doctors’ offices, outpatient clinics, and hospitals. Analysis of customer requests and feedback, identification of issues, and proposal of appropriate solutions. Telephone and online technical assistance in resolving software-related problems. Performance of service activities (remotely and on customer premises), including: -installation and configuration of healthcare information systems, -installation and basic configuration of Windows networks, -user training in the use of the information system. Maintaining written records of received requests and their resolution in the company’s internal systems (ticketing system, CRM, etc.). Creation and updating of user documentation and manuals for customers. Cooperation with internal teams in resolving more complex technical issues and improving information system functionalities. We create the future of e-health. CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees Sustainable solutions for constantly growing demands in healthcare Locations in 19 countries and products in 60 countries worldwide

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Responsibilities

Provide technical support for healthcare information systems through remote and on-site service, including installation, configuration, and user training. Maintain accurate documentation of customer requests and resolutions within internal ticketing and CRM systems.