An L1 IT Systems Administrator job is currently available at Belcan in Evendale, OH 45215. This is a full-time, direct hire position with full benefits. To be considered for this role, you must be a US citizen and must possess a Secret Clearance or be willing to obtain successfully. Additionally, you must hold a current CompTIA Security + CE certification/equivalent or be willing to obtain one.

• Must be able to pass a drug test prior to starting.

We are looking for those who possess a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system.

REQUIREMENTS:

• Minimum 2 years resolving basic user issues with regards to Windows and Linux workstations and servers, Networks, Storage/Backup and Engineering Application Support in classified program areas:
• IT support hotline and desk-side support
• Password resets and other account maintenance
• System hardware imaging, configuration, deployment, relocation and decommissioning
• Basic system troubleshooting and issue remediation
• Basic application troubleshooting and issue remediation
• System patching and execution of compliance related tasks
• Certifications - A+, Net+, LPIC-1 (Preferred)
• Must be able to work onsite 100% of the time in Evendale, OH
• Must be US Citizen

RESPONSIBILITIES:

• Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
• Diagnose, research and resolve tier 1 technical hardware and software issues.
• Effectively advise and assist customers with appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Work with vendors and internal stakeholders to ensure accurate, effective training content.
• Other duties as assigned.

An L1 IT Systems Administrator job is currently available at Belcan in Evendale, OH 45215. This is a full-time, direct hire position with full benefits. To be considered for this role, you must be a US citizen and must possess a Secret Clearance or be willing to obtain successfully. Additionally, you must hold a current CompTIA Security + CE certification/equivalent or be willing to obtain one.

• Must be able to pass a drug test prior to starting