JOIN SYNTRONIC: WHERE YOUR INNOVATION SHAPES THE FUTURE

At Syntronic, we don’t just follow industry trends—we set them! Join us in partnering with visionary companies and the brightest minds to turn ground-breaking ideas into reality. Imagine working on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the forefront of technological innovation. Be a part of something extraordinary!

WHAT WE’RE LOOKING FOR:

We are seeking individuals who want to:

• Collaborate with top-tier clients on transformative, cutting-edge projects.
• Engage with and learn from industry leaders
• Innovate from concept to completion, ensuring high standards.
• Gain international experience on global projects.
• Thrive in an entrepreneurial environment that supports new ideas.
• Explore multiple sectors like telecommunications, automotive, healthcare, and industrial automation.

WHAT YOU’LL LOVE ABOUT US:

At Syntronic, our employees are our greatest asset. We foster innovation, collaboration, and excellence, offering opportunities for personal and professional growth. Join a global community that values creativity and diversity.

WHAT YOU’LL DO

• Communicate effectively in both English and Mandarin (written and spoken) with customers and colleagues to resolve technical issues.
• Take responsibility for Geek+ systems in customer environments, providing fast responses and practical solutions.
• Log, track, and document all incidents in the SS ticketing system.
• Assess incidents by severity and impact to prioritize and escalate issues when necessary.
• Work directly with Level 2 Technical Support on production issues.
• Support Hardware and cross-functional teams in troubleshooting and resolving production issues.
• Maintain and update internal documentation and system knowledge for the support team.

WHAT YOU’LL NEED TO GET THE JOB DONE

• Bachelor’s degree in Computer Science or a related field.
• 1+ year of hands-on IT support or service experience; warehouse operations experience.
• Strong database and SQL skills
• Solid foundation in Linux, networking, and database performance troubleshooting.
• Strong analytical and problem-solving skills with patience and professionalism when working on customer sites.
• Self-driven and customer-focused, with a commitment to achieving customer success.