L1 Technical Support (Corporate banking at TAWANTECH

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Customer Support, Digital Banking, Technical Understanding, Problem Solving, Coordination, Banking Knowledge, Interpersonal Skills, Follow-Up, Reporting, Onboarding, Activation, CRM Tools, Ticketing Systems, Retail Banking, Corporate Banking, Digital Transformation

Industry

Software Development

Description

About the Role: We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team. The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels. This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively. Key Responsibilities: Handle customer inquiries and support requests related to digital banking platforms (retail and corporate). Log, track, and follow up on issues until resolution, ensuring timely updates to clients. Coordinate with IT and operations teams to resolve technical or functional issues. Support the onboarding and activation of corporate clients on digital banking channels. Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools. Prepare daily and weekly reports on customer cases, common issues, and resolutions. Contribute to improving customer experience by identifying recurring problems or service gaps. Qualifications & Skills: Bachelor’s degree in Business Administration, Information Technology, or related field. 4–6 years of experience in banking customer support or digital channel operations. Understanding of retail and corporate banking products and digital platforms. Excellent communication and interpersonal skills in Arabic and English. Strong follow-up and coordination abilities. Basic technical knowledge related to online or mobile banking systems is an advantage. Preferred: Experience in Saudi banking sector or financial services institutions. Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.). What We Offer: A dynamic role within a leading digital banking environment. Exposure to both retail and corporate client support. Career growth opportunities and a collaborative workplace culture.

Responsibilities

The candidate will handle customer inquiries and support requests related to digital banking platforms, ensuring timely updates and resolutions. They will also coordinate with IT and operations teams to resolve issues and support the onboarding of corporate clients.