L2 Application Support Engineer

at  Luxoft

PROJECT DESCRIPTION

As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals.

SKILLS

Must have
1-4 years of working experience, preferably in Banking Industry.
1-4 years of working experience in Supporting and troubleshooting Web Based and Client Server applications running on Unix Shell Script, Spring Boot Java, DB, cloud knowledge, Linux/Unix and Windows environment.
2+ years in troubleshooting/optimizing/debugging/writing SQLs, Java
L2 support with good communication and analytical skills
Nice to have
Good verbal & written communication skills.
Ability to work independently and under pressure.

Pre-analyzing support tickets, understanding and recreating issues
Gathering full details of any issue including actual result, messages, and data necessary for analysis
Confirming the priority, defining the owner, setting estimated response time
Manage and/or fixing incidents that do not need a software release
Providing a workaround for the issues
Excellent soft skills and stakeholder management is crucial
Deep understanding of the local business culture and customs