JOB SUMMARY

The L2 Engineer – Cisco Meraki is responsible for providing advanced technical support, troubleshooting, and management of Cisco Meraki network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Meraki wireless, switching, and security infrastructure, and collaborating with cross-functional teams to implement, optimize, and maintain Meraki deployments.

EDUCATION

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Cisco certifications (e.g., Meraki Solutions Specialist, CCNA, CCNP) are highly preferred.

EXPERIENCE

• 5+ years of experience in network wireless solutions.
• Hands-on experience with Cisco Meraki solutions, including wireless, switching, and security appliances.
• Proven expertise in troubleshooting and resolving network-related issues.

TECHNICAL SKILLS

• Strong knowledge of Cisco Meraki solutions, including Meraki Dashboard management.
• Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience with QoS, traffic shaping, and security policies.
• Familiarity with Meraki monitoring tools and analytics.
• Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.

SOFT SKILLS

• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Attention to detail and a proactive approach to issue resolution.