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L2 ICT Support Engineer at ENTAG
Queensland, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

16 Nov, 26

Salary

0.0

Posted On

18 Aug, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description
  • Provide L2 support for complex and escalated hardware, software, network, cloud and Microsoft 365 issues.
  • Troubleshoot and resolve incidents efficiently to minimise customer impact and downtime.
  • Take ownership of escalations from L1 Support and engage L3 Engineers where required.
  • Deliver exceptional customer service through proactive communication and regular updates.
  • Monitor customer environments, identifying and addressing issues before they impact operations.
  • Maintain accurate ticket notes, documentation and knowledge base articles.
  • Support and mentor Level 1 Engineers through coaching and knowledge sharing.
  • Assist with project deployments, technology rollouts and service improvements.
  • Meet team objectives, including SLAs, utilisation targets and time recording requirements.
  • Demonstrate behaviours aligned with Entag's values of Care, Partner, Empower and Elevate.
Responsibilities