L2 IT Technician at MORGAN ADVANCED MATERIALS & TECH I

Remagen, Rhineland-Palatinate, Germany -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Dynamics 365, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Windows OS, Microsoft Office, TCP/IP, DNS, DHCP, Server Administration, ERP Support, End-user Support, Printer Configuration, Scanner Configuration, Tablet Configuration, Communication Skills

Industry

Glass;Ceramics and Concrete Manufacturing

Description

Overview L2 IT Technician Location: Remagen Duration: 3 month project based role Role Overview The IT Technician plays a critical role in supporting the successful implementation of Microsoft Dynamics 365 (D365) ERP across the organization. This position provides hands-on, on-site support in the lead-up to the system go-live, ensuring readiness across teams, processes, and systems. Following go-live, the technician remains a key resource during the two-month hypercare phase, offering immediate troubleshooting, issue resolution, and user support to stabilize operations and ensure a smooth transition to the new ERP environment. Responsibilities Key Responsibilities Setting up label printers, MFPs, handheld scanners and tablets with D365 configuration Working closely with the D365 Technical Leads and the Global IT Workplace team to identify and resolve issues during the D365 rollout Providing general end-user support for approximately 40 on-site users, including business users and production staff in manufacturing Qualifications Requirements Proven experience as an IT Technician, IT Support Specialist, or similar role Strong knowledge of hardware, software, and network troubleshooting Hands-on experience supporting ERP systems, ideally Microsoft Dynamics 365 (D365), is an advantage Solid understanding of Windows operating systems, Microsoft Office, and general IT infrastructure Familiarity with networking concepts (TCP/IP, DNS, DHCP) and basic server administration Strong communication skills with the ability to support non-technical users in a clear and professional manner Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1 Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets. We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them. We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation. Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

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Responsibilities

The technician will provide on-site support for the implementation and hypercare phase of Microsoft Dynamics 365 ERP. Responsibilities include configuring hardware like label printers and scanners, and providing general IT support for approximately 40 users.